Refund & Return Policy

Customer satisfaction is important to Kansai Collectibles Supply. Please review our return and refund policy below.

Returns

Returns are accepted only for products that arrive damaged, defective, or incorrectly supplied. Any issue must be reported within 48 hours of delivery with clear photographs and supporting information.

Refunds

Approved refunds will be processed using the original payment method after the returned products have been received and inspected, where applicable.

Non-Returnable Items

Factory-sealed trading card products that have been opened, used, or damaged after delivery are not eligible for return or refund.

Order Cancellations

Orders may only be cancelled before processing or shipment. Once an order has been dispatched, cancellations cannot be accepted.

Shipping Costs

Shipping charges are generally non-refundable unless the return is due to our error.

Contact Us

If you experience any issues with your order, please contact our support team as soon as possible. We will work with you to resolve the matter promptly and fairly.